If you would like to make a request, it should be as clear and specific as you can possibly make it, and you can either:
We may also ask you for more details to help clarify your request.
Before requesting official information from the SIA, we encourage you to check out the
information on our website. You may find the detail you need is already publicly available:
The OIA requires a decision on your request to be made within 20 working days of the SIA receiving your request. This timeframe may be extended if your request is for a large volume of information, or if the SIA needs to consult. You will be notified if an extension to the timeframe is made.
Requests can be refused or information withheld, but only if a good reason exists under the OIA for not providing the information. The SIA will inform you of the reason for the refusal or why it is withheld.
Contact us, we would like to work together to resolve your concerns.
You can make a complaint to the Office of the Ombudsman if you:
These concerns can relate to the withholding of information, extending the timeframe to respond to you, any charges for providing the information you have requested, delays in providing you with a decision or the information.
The Office of the Ombudsman(external link) can investigate and review a decision and may make a recommendation to the agency if it is considered appropriate.